Reviews

8.2
Review score

Score Breakdown

Cleanliness
7.8
Comfort
8.1
Property location
9.3
Facilities
8.0
Staff
8.6
Value
7.6

Reviews

    Joan Ribera Mas
    es

    Review score

    3.3
    19 April 2018
    Costumer care
    The beach in front of the resort
    ie

    Review score

    9.6
    16 April 2018
    There are no comments available for this review.
    Norazlan
    my

    Review score

    7.1
    16 April 2018

    Awesome

    Staircase to and fro Mutiara Jeti
    Choices of Breakfast
    my

    Review score

    7.9
    11 April 2018
    There are no comments available for this review.
    Sini
    fi

    Review score

    8.3
    11 April 2018

    In the jungle

    Amazing resort in the rainforrest! :)
    nl

    Review score

    9.2
    10 April 2018

    We really loved it

    Vem51
    gb

    Review score

    7.9
    9 April 2018

    Good jungle experience

    The coffee. The restaurant wasn’t the best - one meal was so bland, gloopy and over cooked that we did comment, and to be fair we weren’t charged for it. Had a much nicer meal at the Family floating restaurant across the river.
    Being able to explore the jungle walks from our doorstep, cold buckets of beer on return, monkeys on the rooftops (quite amusing when a whole load come across yours in the middle of the night), not being hassled to book tours and trips.
    Georgia49
    gb

    Review score

    8.3
    7 April 2018

    A lovely location between the rainforest and the river, but the buffet food disappointing.

    The buffet food was very disappointing with poor quality (sometimes just mainly bones in the lamb curry) meat, and overcooked noodles. For a five night stay the variety was poor. Sometimes many flies around the chilled foods. The chalet a little tired and the one lamp between the beds was useless for reading. The board walk trail was broken in places and quite dangerous if not careful.
    The location between the river and the rainforest was great, and the gardens were lovely and very well kept. The chalet was nice and woody with plenty of monkeys to watch as they played in the trees. Excellent access for forest walks and river trips. The a la carte food was good and not expensive. During our 5 night stay we chose this over the (half board inclusive) buffet nearly every night. Good breakfast choice, and fresh fruit delicious. Friendly, helpful staff.
    Helena
    my

    Review score

    6.7
    7 April 2018

    Great escape for a few days....

    It would have been helpful to receive some cllear instructions about arriving with own car beforehand. Easy enough once you've figured it out and pleasant boatride across to the resort. RM1 per person each way. Parking RM10 per day. Our chalet was scruffy, grotty and dusty with lots of mould in the bathroom. Lots of little gaps in the wood work and the mosquito net in front of the windows with lots of holes. In other words if you fear creepy things this is not a place for you. There was no information in the rooms about the resort or hikes in the area. The path you walk to get to your chalet is very dark - good idea to bring a torchlight. The chalets are quite spread out and you might have to walk quite far to and from the reception/restaurant area.
    I found the staff to be friendly especially the local guide and restaurant staff. The food at the resort was amazing! Extensive menu to choose from and an evening buffet at RM50 which was good value for money.
    vincent
    gb

    Review score

    8.3
    6 April 2018
    There are no comments available for this review.
    DARIUS
    lt

    Review score

    7.9
    4 April 2018
    There are no comments available for this review.
    Mark
    gb

    Review score

    8.3
    4 April 2018

    Fantastic rain forest resort

    Restaurant buffet so-so. If you have the half-board rate this is all that's included. Service in restaurant not always that fast.
    Fantastic location. Lovely staff. A la carte restaurant food very good for local cuisine. They should push this more.
    gb

    Review score

    7.5
    4 April 2018
    There are no comments available for this review.
    Sc Yek
    sg

    Review score

    8.8
    1 April 2018

    It Is a good experience with the nature.

    Provide more activities. Too many groups during Canopy walk, so all need to queue up for about 45mins.
    The night walk in jungle, the guide is knowledgeable. The breakfast, buffet dinner provided by half boarding were good, also provide good the alaca menu for lunch.
    Maurits
    nl

    Review score

    7.9
    1 April 2018
    There are no comments available for this review.
    Jere
    fi

    Review score

    5.0
    29 March 2018
    There are no comments available for this review.
    Sabine
    gb

    Review score

    8.3
    28 March 2018

    A wonderful wilderness experience in the rainforest

    It is quite a long way from KL so a stay of 3 nights would be better than one of only 2 as we did. The vans for the transfer to the resort are looking quite tired. Better lighting in the bungalows would be preferable.
    Fantastic location. You are right in the rainforest and it is completely wild. It is Truly a privilege to be there. You can hike on your own following the trails (i would recommend buying a trail map at the resort on arriving if you want to explore independently) or go on guided hikes. The staff is very attentive and friendly and really wants you to have a good experience. All the staff speak very good English. Our individual bungalow was well appointed and spacious. The breakfast had a very large range of food on offer. We used the resort transfer by van and boat which leaves from hotel Istana in KL.
    Alex
    nl

    Review score

    9.2
    27 March 2018

    Great stay in the jungle

    The facilities at the resort and the closeness of the jungle. Also, the rooms had a great feel and for it being in the jungle it was really clean.
    Ruth
    my

    Review score

    10
    27 March 2018
    the canopy walk was closed for maintenance while we were there
    Location, excellent food in the restaurant
    Claudio
    se

    Review score

    9.6
    26 March 2018
    There are no comments available for this review.
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